1. How do I place an order?
    To place an order, simply browse our website, add items to your cart, and proceed to checkout. You will be prompted to provide your shipping and payment information before submitting your order.

  2. How can I track my order?
    To track your order, login to your account or use the tracking number provided in your email which you receive within 3 working day. 

  3. What is your return policy?
    Our return policy varies depending on the item and the reason for the return. Please refer to our returns page for more information.

  4. How long will it take to receive my order?
    The delivery time varies depending on your location and shipping method. You can check estimated delivery times during checkout.

  5. What payment methods do you accept?
    We accept a variety of payment methods, including credit cards, debit cards, and PayPal.

  6. How secure is your website for online transactions?
    Our website uses industry-standard security measures to protect your information during online transactions.

  7. Do you offer international shipping?
    At the moment we offer shipping to all EUROPEAN countries. Please refer to our shipping page for more information.

  8. How can I contact customer service if I have a question or concern? You can contact our customer service team through email. Contact information is provided on our website.

  9. Can I cancel my order?
    You may be able to cancel your order before it has shipped. Please contact customer service as soon as possible to request a cancellation.

  10. What happens if an item is out of stock?
    If an item is out of stock, you will be notified and given the option to backorder or cancel the item.

  11. Do you offer discounts for bulk purchases?
    We may offer discounts for bulk purchases. Please contact customer service for more information.

  12. Can I leave a review of the product?
    Yes, you can leave a review of the product on our website.

  13. How do I create an account?
    To create an account, click on the "Sign Up" or "Register" button on our website and follow the prompts.

  14. What are your shipping rates and delivery times?
    We offer FREE shipping over 100 EUR.
    Below 100EUR we add extra 10EUR charge top of your card value. Delivery times vary depending on the shipping method and destination. 

  15. Can I change my shipping address after I have placed my order?
    You may be able to change your shipping address before your order has shipped. Please contact customer service as soon as possible to request a change.

  16. What is your privacy policy?
    Our privacy policy outlines how we collect, use, and protect your personal information. Please refer to our privacy policy page for more information.

  17. How do I unsubscribe from your newsletter?
    To unsubscribe from our newsletter, click on the "Unsubscribe" or "Opt-out" link at the bottom of the newsletter email.

  18. What happens if my package is lost or damaged during shipping?
    If your package is lost or damaged during shipping, please contact customer service as soon as possible to file a claim and request a replacement or refund.